Privacy Confidentiality Security Data Protection Policy

We take your privacy very seriously. We adhere to policies on privacy security and confidentiality of our governing bodies. This means if we hold personal data about you we protect that data as required by UK law.

Who we are

Our website address is: https://www.life-goals.co.uk. We are Life-Goals Ltd registered in the UK. Life-Goals Ltd provides therapy counselling and coaching and services to support emotional wellbeing.

What personal data we collect and why we collect it

Client Personal Data

When you become a client of Life-Goals we collect personal data about you to support the provision of our services to you.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you complete a contact or data form on the site or subsequently after contact this data is retained and stored electronically. It is used to provide services to you. It may also be used to inform you of services we feel may be of benefit to you. Contact details are stored indefinitely. Data about your current circumstances and treatment you may have had with us is likely to be stored for up to 7 years.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Data is used to analyse contacts for marketing purposes. All this data is anonymised and contains no personal data.

Who we share your data with

We will only share your data with anyone outside Life-Goals Ltd with your consent except in certain circumstances. The circumstances which would justify sharing your data with others without your consent are as follows: If required by a court order; If you or someone else was believed to be at risk of harm and sharing data was required to try to prevent that harm.

How long we retain your data

If you complete a contact form or provide information on becoming a client or our services we store the data about your current circumstances and services and treatment you receive for up to 7 years. Contact information may be stored indefinitely.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you have supplied data as a client or potential client, you can request to receive a file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

If you have supplied contact information this this will be held in a secure database. It will be used to contact you to deliver and offer services to you. We will abide where possible with your expressed preferences for mode of contact.

Additional information

How we protect your data and privacy

Your data is held electronically on password protected servers and in password protected files where appropriate. .

What data breach procedures we have in place

In the unlikely event of a data breach the persons whose personal data had been compromised would as far as is reasonably practicable be informed of the data breach and what data had been compromised. A review of how the breach had taken place would be performed and additional security measures put is place as required.

What third parties we receive data from

Occasionally we will receive data from others who are involved in helping and supporting you. In most cases this would be after discussion and with your consent.

What automated decision making and/or profiling we do with user data

None.

Industry regulatory privacy and disclosure requirements

The main healthcare disclosure requirement is to share information when a client or another person is at risk of harm. This is normally done with consent after discussion. Occasionally urgent help is required and this might call for sharing of information without consent.

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